At AdamssBob, we strive to provide high-quality bath mats that enhance your comfort and home aesthetics. However, we understand that sometimes a product may not meet your expectations. This Returns & Exchanges Policy outlines the terms and conditions for returning or exchanging items purchased from adamssbob.com. If you have any questions, feel free to contact us at help@adamssbob.com.

    1. Eligibility for Returns & Exchanges

    To be eligible for a return or exchange, the item must meet the following conditions:

    • The return request must be made within 30 days from the date of delivery.
    • The item must be unused, unwashed, and in its original packaging with all tags attached.
    • The item must be free from stains, odors, or any damage caused by improper use.
    • Proof of purchase (order confirmation email or receipt) is required.

    If an item does not meet these conditions, we reserve the right to deny the return or exchange.

    2. Non-Returnable Items

    Certain items cannot be returned or exchanged, including:

    • Final sale items or clearance products (marked as non-returnable on the product page).
    • Customized or personalized items (e.g., monogrammed bath mats).
    • Items purchased from third-party retailers (only purchases made on adamssbob.com are eligible for return).
    • Gift cards and promotional giveaways.

    3. How to Initiate a Return

    If you wish to return an item, please follow these steps:

    1. Contact Us – Email us at help@adamssbob.com with your order number, item details, and reason for return.
    2. Receive Return Authorization – Our team will review your request and provide a return authorization along with return shipping instructions.
    3. Package the Item – Securely pack the item in its original packaging to prevent damage during shipping.
    4. Ship the Item – Use a trackable shipping service to send the package back to us. Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item.
    5. Receive Refund – Once we receive and inspect the returned item, we will process your refund within 5-10 business days.

    4. Refund Policy

    • Refunds will be issued to the original payment method used for the purchase.
    • Shipping fees are non-refundable, except in cases where the return is due to a defective or incorrect item.
    • If the return is approved, you will receive a refund confirmation email. The time it takes for the refund to reflect in your account depends on your bank or payment provider.

    5. Exchanges

    If you wish to exchange an item for a different color, size, or style, please follow these steps:

    1. Contact Us – Email help@adamssbob.com with your order details and exchange request.
    2. Return the Original Item – Follow the return process mentioned above.
    3. Place a New Order – To ensure availability, we recommend purchasing the desired replacement item immediately while your return is being processed.
    4. Receive Your New Item – Once your new order is placed, it will be shipped according to our standard shipping policy.

    Note: We do not offer direct exchanges. Instead, you will need to return the original item and place a new order.

    6. Damaged, Defective, or Incorrect Items

    If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery at help@adamssbob.com with the following details:

    • Order number
    • Photos of the damaged/defective item
    • Description of the issue

    We will review your request and offer a replacement, refund, or store credit at no additional cost to you.

    7. Return Shipping Costs

    • Customers are responsible for return shipping costs unless the return is due to a defect, damage, or incorrect item received.
    • We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.

    8. Late or Missing Refunds

    If you have not received your refund after 10 business days, please:

    1. Check Your Bank Account – Refunds may take time to process.
    2. Contact Your Credit Card Company – Some payment providers have delays in posting refunds.
    3. Reach Out to Us – If the issue persists, email us at help@adamssbob.com, and we will assist you.

    9. Changes to This Policy

    AdamssBob reserves the right to update this Returns & Exchanges Policy at any time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically.

    10. Contact Us

    If you have any questions or need assistance with your return or exchange, please reach out to us at:

    📧 Email: help@adamssbob.com
    🌐 Website: adamssbob.com

    Thank you for shopping with AdamssBob! We appreciate your trust and look forward to providing you with the best bath mat shopping experience.